TERMS AND CONDITIONS
Harelooms is a trading name of P & H Ridgwell a partnership between Paul Ridgwell and Helen Ridgwell.
Email: hello@harelooms.co.uk
Business address: 2a Linden Avenue, Prestbury, Cheltenham, GL52 3DP.
Portraits are hand painted from customer photographs. By supplying a photograph to Harelooms, the customer confirms that they have right or permission to provide that photograph for the purpose of creating the commissioned artwork. Photographs supplied by customers will be used only for creating and fulfilling the Hareloom order unless the customer separately gives permission for them, or images of the finished artwork , to be used for marketing or promotional purposes. Customers should not send photographs that they do not have permission to use.
Each Hareloom is an original hand-painted artwork created from the photographs and information provided by the customer. The finished painting is an artistic interpretation rather than an exact photographic reproduction and variations in colour, expression, brushwork and composition are part of the individual character of the artwork. We will use reasonable care to reflect the people, relationships and details provided by the customer. Because each artwork is created by hand, no two Harelooms will be identical. Minor artistic variations are not considered fault. This does not affect your statutory rights where an artwork is faulty or materially different from the description or agreed specification.
Full payment required before artwork begins
Each Hareloom is individually hand-painted and made to order. Any completion or delivery times are estimates. We will provide an estimated timescale when your order is accepted and will contact if you if there is any significant delay.
Because each Hareloom is made to the customer’s individual specifications and is clearly personalised, orders cannot normally be cancelled or refunded once work has begun. This does not affect your statutory rights if the artwork is faulty, damaged or not as described.
Once your order and payment have been received, we will contact you to obtain the photographs and information required to create your Hareloom. Artwork will not begin until these have been received. If you need to make a change to your order before painting has commenced, please contact us as soon as possible at hello@harelooms.co.uk. Once painting has commenced, changes may not be possible and may incur an additional charge where significant alterations are requested.
Uk delivery is complimentary. International customers are responsible for delivery, import duties and taxes
Please inspect your Hareloom when it arrives. If it has been damaged in transit, is faulty or is not as described, please contact us as soon as possible at hello@harelooms.co.uk with photographs of the artwork and packaging so that we can resolve the issue. Your statutory rights are not affected.
Harelooms gift vouchers are issued as a unique digital code and may be redeemed against purchases made through hare looms.co.uk. Gift vouchers do not expire. If the value of the chose Hareloom exceeds the the gift voucher balance, the difference can be paid using another available payment method at checkout. Any unused balance will remain available on the gift voucher for a future purchase. Gift vouchers cannot be exchanged for cash. Please keep your gift code safe. If you have any difficulty using a gift voucher, contact hello@harelooms.co.uk.
The customer owns the physical Hareloom once it has been paid for in full and delivered. Copyright in the original artwork remains with the artist. The customer may display, photograph and share images of their Hareloom for personal, non commercial use. The artwork may not be reproduced, copied, sold as prints or merchandise, or used commercially without prior written permission.
Harelooms will not use customer photographs or images of commissioned artwork for advertising or promotional purposes unless the customer has given permission.
We hope you will be delighted with your Hareloom. If you have any concerns about your order, please contact us at hello@harelooms.co.uk and we will aim to resolve the matter promptly and fairly.
Nothing in these terms affects your statutory consumer rights. These terms and any contract between you and Harelooms are governed by the laws of England and Wales. Nothing in this clause affects any mandatory rights you may have as a consumer under applicable law.