FREQUENTLY ASKED QUESTIONS

How do I order a Hareloom?

Choose your preferred collection, taking note of the maximum number of Hares for each size. Complete your purchase and as part of the checkout process you will be asked to fill in the commission information form. Once checkout is complete, you will receive a confirmation email which you reply to with your photographs.

How do I send my photographs?

After placing your order, simply reply to your confirmation email and attach your photographs. You can contact us at any time if you need help or advice. Call or WhatsApp Paul on 07788954007.

Do my photographs need to be professional ones?

No, We can work from a wide range of photographs, including treasured family snapshots. The clearer the image the more we can pick up on details.

Can Helen combine people from different photographs?

Yes, Family members, children, loved ones, colleagues can be represented in one Hareloom to create the most meaningful composition.

Can my Hareloom be Portrait or Landscape?

The Treasure and the Heritage can be Portrait but this will obviously affect the number of Hares that can be fitted.

Can I order a bespoke size?

Yes, this can usually be organised, please contact us with the details so we can arrange a quotation. Call or WhatsApp Paul on 07788954007.

What occasions are Harelooms suitable for?

Harelooms make meaningful gifts for weddings, anniversaries, birthdays, retirements, new homes, memorial tributes and any other celebration.

How long does a Hareloom take to create?

Times vary depending on demand and the complexity of the commission. We will provide an estimated completion date when we review your photographs, but will always do our best to accommodate specific dates if needed.

Will I see the artwork before it is framed?

Yes, a preview will be provided for approval before the final framing.

Can I request changes?

Minor adjustments can usually be made during the approval stage to ensure you are delighted with the final piece.

Are Harelooms Framed?

Yes, every Hareloom is professionally framed in another family business and is ready for display.

Do you ship internationally?

Yes we are very experienced in shipping all over the world and use a professional packing and shipping company.

Shipping costs and any local customs charges will be confirmed before dispatch.

Can I speak to someone before ordering?

Of course. Harelooms is a family company and we are always very happy to speak to you about your family at any point in the process. You can call or WhatsApp Paul on 07788954007.